Cancellation and Refund Policy
Last Updated: February 2019
All appraisal orders submitted to Porch Light Appraisal Inc. incur some expense. To maintain timely service for our valued clients, we must process and begin work on each order as quickly as possible. For this reason, cancellations may be subject to a cancellation fee.
To cancel an order, the client must contact Porch Light Appraisal Inc. via email or telephone as soon as possible and receive verifiable approval of cancellation from Porch Light Appraisal Inc. Please contact us by [e-mail or phone] or use our convenient form (below) to request the cancellation of an order.
When pre-payment is received by credit card and the appraisal order is cancelled before inspection of the property, Client may be eligible for a 100% refund.
If inspection has been completed, but the report has not been started, a “trip fee” of $100 shall apply.
If inspection has been completed and the report has been started but not yet completed, Client may be eligible for 50% refund.
If the report has been completed and submitted to Client, no refund will be approved, partial or otherwise, for any reason.
Porch Light Appraisal Inc. will make sure to review all requests for refunds in a timely manner to insure fairness when it has been deemed proper to return funds collected for our services.
Changes to our Cancellation and Refund Policy
If we decide to change our refund policy, we will post those changes on this webpage, and update the refund policy modification date.
Questions regarding this cancellation and refund policy may be made by [e-mail or phone] or using our contact form.